Gladly

Gladly stands out as the premier customer service platform designed with a focus on people rather than tickets. Our platform empowers e-commerce brands by providing insights into their customers and ensuring they are connected with the most suitable agent. Featuring integrated voice, email, SMS, chat, social messaging, and self-service capabilities, Gladly operates seamlessly as a continuous conversation stream. This leads to agents becoming brand champions with no interruptions from channel switching and access to complete conversation histories. It's no wonder that top global brands prefer Gladly for their customer service needs.